Now In: Frequently Asked Questions
How do I log in?
NOTE: The People to People Gear Store is a separate login than what you might use as your On-Board Login for www.peopletopeople.com.
Please shop the Gear Store and create a separate account for this site.
If you already have an account for the People to People Gear Store: Simply click the LOGIN button in the top right hand corner of the site (see “mini-cart” illustration below).
If you do not have an account:
The People to People Gear Store allows customers to enjoy their shopping experience before creating an account. If you prefer to use this method, simply shop through the site and when you are ready to check out, find the “mini-cart” in the upper right hand corner of the website and click on “CHECKOUT”:
This will take you to your shopping cart. Please take a moment and review your items to make sure that they are correct. If all items are in the cart that you would like to purchase, please click:
This will take you to the “Address Book” where you can click:
This will take you to the area to fill in Account and Contact Information.
From here you will be able to create an account.
What do I do if I forget my password?
If you forgot your password, you may request a new ONE TIME use only password that will be sent via e-mail, simply click the forgot password button below the login.
The system will generate a one-time, temporary password that will be sent to your email address, along with a link back to the site. You will then be prompted to enter temporary password. You must change your password to a new one immediately.
How do I place an order?
To make a selection, choose the quantity, size, color (where applicable) and click on the 'Add to Cart' button. The items selected will then be added to your “Mini-Cart”, which is viewable and accessible in the upper right hand corner of the webpage. To view the contents of your shopping cart, review totals, and/or remove items click on the Mini-Cart' link located at the top of the page.
Once you have selected the items you want, click on one of the 'Checkout' buttons located in the “mini-cart”. You will then be directed to a secured server where you will confirm your billing, shipping and payment information.
How do I pay for my order?
Once you are ready to complete your purchase, payment can be made by credit card (Visa, MasterCard & American Express).
Can I ship to my P.O. Box?
For tracking purposes, our fulfillment company only ships via UPS. Unfortunately, UPS cannot ship to a P.O. Box.
When will my order ship?
Orders placed prior to 2pm PST, Monday-Friday, will be shipped within two business days. Orders placed after 2pm PST, Monday-Friday, will be shipped within three business days. Special rush requests will be accommodated, if possible. To place a request, please CONTACT US
How do I check the status of my order?
Please go to: (Site Homepage)
• Log In to your account
• Click – My Account
• Click - view previous orders
• Click - on your order #
You can see your order status and or you’re tracking information if your order has shipped. Upon shipping, you will also receive an automated email confirmation with the tracking details of your order.
What if I receive a damaged item?
Please CONTACT US customer service right away if you have received a damaged item.
How do I return/exchange an item?
Please complete the RMA (Return Merchandise Authorization) Form: RMA Form
If you do not have Adobe reader you can obtain that at: Adobe Reader
Please note that shipping charges on exchanged/returned merchandise are the responsibility of the customer, and returns/exchanges are only honored within 30 days of purchase.
Will I be charged sales tax?
Sunrise Identity is required by law to collect applicable state sales tax within the US on purchases sent to the following states:
• Washington
• California
• Tennessee
• Idaho
International orders?
While we try to make this the best shopping experience possible for all customers, international orders are subject to additional fees/taxes/tariffs/duty and brokerage fees that are determined by each country upon arrival. Therefore the recipient of the order is responsible for any/all taxes, duties and brokerage fees that may be imposed by your country at the time of receipt.
Can I place a phone order?
Due to the volume of orders and potential credit card related liability issues, we are unable to process phone orders.
Promotional code rules:
• Depending on the promotion, some promotional codes may be used only once.
• The offer may not be used to pay for certain items or for shipping and handling charges.
• If your promotional offer has a minimum purchase requirement, any taxes and shipping and handling charges will not apply toward the minimum purchase requirement.
• Each offer expires on the date specified in the offer.
• The offer may not be resold and it is not redeemable for cash.
• The offer cannot be applied to previous orders already placed on the website.
• If you return items purchased using a promotional code, you will not receive a refund for the amount of the offer.
• If and when you redeem an offer, we can determine if you are part of a selected group of customers. For more information about data we collect from our customers, read our privacy policy.
• We reserve the right to discontinue a coupon or promotional discount code at any time.
• Promotional discounts are only redeemable on items available on the website at the time a customer attempts to use a valid promotional discount code.
• Promotional discounts may not be redeemable in respect of certain items, if indicated.
NOTE: The People to People Gear Store is a separate login than what you might use as your On-Board Login for www.peopletopeople.com.
Please shop the Gear Store and create a separate account for this site.
If you already have an account for the People to People Gear Store: Simply click the LOGIN button in the top right hand corner of the site (see “mini-cart” illustration below).
If you do not have an account:
The People to People Gear Store allows customers to enjoy their shopping experience before creating an account. If you prefer to use this method, simply shop through the site and when you are ready to check out, find the “mini-cart” in the upper right hand corner of the website and click on “CHECKOUT”:
This will take you to your shopping cart. Please take a moment and review your items to make sure that they are correct. If all items are in the cart that you would like to purchase, please click:
This will take you to the “Address Book” where you can click:
This will take you to the area to fill in Account and Contact Information.
From here you will be able to create an account.
What do I do if I forget my password?
If you forgot your password, you may request a new ONE TIME use only password that will be sent via e-mail, simply click the forgot password button below the login.
The system will generate a one-time, temporary password that will be sent to your email address, along with a link back to the site. You will then be prompted to enter temporary password. You must change your password to a new one immediately.
How do I place an order?
To make a selection, choose the quantity, size, color (where applicable) and click on the 'Add to Cart' button. The items selected will then be added to your “Mini-Cart”, which is viewable and accessible in the upper right hand corner of the webpage. To view the contents of your shopping cart, review totals, and/or remove items click on the Mini-Cart' link located at the top of the page.
Once you have selected the items you want, click on one of the 'Checkout' buttons located in the “mini-cart”. You will then be directed to a secured server where you will confirm your billing, shipping and payment information.
How do I pay for my order?
Once you are ready to complete your purchase, payment can be made by credit card (Visa, MasterCard & American Express).
Can I ship to my P.O. Box?
For tracking purposes, our fulfillment company only ships via UPS. Unfortunately, UPS cannot ship to a P.O. Box.
When will my order ship?
Orders placed prior to 2pm PST, Monday-Friday, will be shipped within two business days. Orders placed after 2pm PST, Monday-Friday, will be shipped within three business days. Special rush requests will be accommodated, if possible. To place a request, please CONTACT US
How do I check the status of my order?
Please go to: (Site Homepage)
• Log In to your account
• Click – My Account
• Click - view previous orders
• Click - on your order #
You can see your order status and or you’re tracking information if your order has shipped. Upon shipping, you will also receive an automated email confirmation with the tracking details of your order.
What if I receive a damaged item?
Please CONTACT US customer service right away if you have received a damaged item.
How do I return/exchange an item?
Please complete the RMA (Return Merchandise Authorization) Form: RMA Form
If you do not have Adobe reader you can obtain that at: Adobe Reader
Please note that shipping charges on exchanged/returned merchandise are the responsibility of the customer, and returns/exchanges are only honored within 30 days of purchase.
Will I be charged sales tax?
Sunrise Identity is required by law to collect applicable state sales tax within the US on purchases sent to the following states:
• Washington
• California
• Tennessee
• Idaho
International orders?
While we try to make this the best shopping experience possible for all customers, international orders are subject to additional fees/taxes/tariffs/duty and brokerage fees that are determined by each country upon arrival. Therefore the recipient of the order is responsible for any/all taxes, duties and brokerage fees that may be imposed by your country at the time of receipt.
Can I place a phone order?
Due to the volume of orders and potential credit card related liability issues, we are unable to process phone orders.
Promotional code rules:
• Depending on the promotion, some promotional codes may be used only once.
• The offer may not be used to pay for certain items or for shipping and handling charges.
• If your promotional offer has a minimum purchase requirement, any taxes and shipping and handling charges will not apply toward the minimum purchase requirement.
• Each offer expires on the date specified in the offer.
• The offer may not be resold and it is not redeemable for cash.
• The offer cannot be applied to previous orders already placed on the website.
• If you return items purchased using a promotional code, you will not receive a refund for the amount of the offer.
• If and when you redeem an offer, we can determine if you are part of a selected group of customers. For more information about data we collect from our customers, read our privacy policy.
• We reserve the right to discontinue a coupon or promotional discount code at any time.
• Promotional discounts are only redeemable on items available on the website at the time a customer attempts to use a valid promotional discount code.
• Promotional discounts may not be redeemable in respect of certain items, if indicated.
